Effective Date: November 28, 2024
1. General Information
This Privacy Policy (the "Policy") explains what data we collect, how it is used, and what security measures are taken to protect your data when using our mobile application (the "App"). We are committed to protecting your personal information and complying with all applicable laws and regulations regarding personal data protection.
2. Collection of Personal Data
To use our App and participate in the loyalty program, we collect the following information:
- Phone number — used as a login to access the App. Your phone number is encrypted on the server.
- Password — used to protect your account. The password is stored in an encrypted form on the server.
- Email address — collected for communication with you and sending notifications, including marketing offers and updates.
- Full name (first name, last name, patronymic) — collected for identification purposes in the system.
- Date of birth — used for personalized offers and to comply with age restrictions.
- Gender — used for personalized offers and advertising materials.
- Bonus card number — used to track and accumulate loyalty points within the loyalty program.
- Number of bonus points — data on your accumulated points is displayed in the app for your convenience.
- Payment data — data related to bank cards or other payment methods.
- Error and failure data — to improve service quality, we may collect information about errors and failures in the App for further analysis and correction.
- Support request data — when contacting customer support, we use your data (e.g., phone number, full name, and account data) to ensure quality service and associate with your account.
3. Use of Data
The collected data may be used for the following purposes:
- To operate the App and provide loyalty program functionality.
- Personalized marketing offers and notifications.
- Customer support services.
- Online payment processing.
- Analyzing errors and failures to improve the App’s quality.
4. Data Security
We take all necessary measures to protect your data from unauthorized access, loss, or alteration. Your passwords and other confidential data are stored in an encrypted form.
5. Third-Party Access
We do not share your data with third parties except as required by law or when necessary to fulfill our obligations to you (e.g., providing data for payment processing or working with external services).
6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once data is no longer needed, it will be deleted or anonymized.
7. Your Rights
You have the right to:
- Request access to your data.
- Request correction of your data.
- Request deletion of your data if it is no longer necessary for the purposes for which it was collected.
- Opt-out of receiving marketing notifications.
- Contact customer support for inquiries regarding the processing of your data.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. If changes are made, we will notify you via the App or other available communication channels.
9. Contact Information
If you have any questions regarding this Policy or the processing of your data, you can contact us at: support@baharstore.az.